Privacy Policy
1. Introduction
Chakphan Co., Ltd. ("Chakphan", "we", "our", or "us") is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and other applicable laws.
By using our website at chakopphves or engaging with our services, you acknowledge that you have read and understood this policy. For questions regarding this policy, please contact us at [email protected].
2. Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, telephone number
- Business information: company name, role, and industry sector (where provided voluntarily)
- Enquiry content: information you include in messages submitted through our contact form
- Technical data: IP address, browser type, pages visited, and visit duration collected automatically through cookies and analytics tools
- Communication records: records of correspondence between you and Chakphan
We collect this data when you submit our contact form, send us an email, call us, or browse our website.
3. Legal Basis for Processing
We process personal data on the following legal bases under the PDPA:
- Consent: for marketing communications and optional cookie categories, where you have expressly agreed
- Contractual necessity: to deliver consulting services you have engaged us to perform
- Legitimate interest: to respond to enquiries, improve our website, and maintain business records
- Legal obligation: where retention or disclosure is required by Thai law
4. How We Use Your Data
Personal data collected is used for the following purposes:
- Responding to enquiries submitted through our website or by phone or email
- Delivering agreed consulting services and maintaining engagement records
- Sending service-related communications during an active engagement
- Improving the performance and content of our website through analytics
- Complying with Thai legal and regulatory requirements
We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal or significant effects.
5. Data Sharing
We may share personal data with the following categories of recipient where necessary:
- Service providers: including website hosting, email delivery, and analytics providers who process data on our behalf and are bound by appropriate data processing agreements
- Professional advisors: including legal and accounting professionals, subject to confidentiality obligations
- Regulatory authorities: where required by law or court order in Thailand
6. Data Retention
We retain personal data for as long as is necessary for the purposes described in this policy:
- Enquiry data from individuals who do not become clients: up to 12 months
- Client engagement records: 7 years from engagement completion, in accordance with Thai accounting and legal requirements
- Website analytics data: up to 26 months in aggregated form
- Marketing consent records: until consent is withdrawn
7. Cookies
Our website uses cookies to improve your browsing experience and collect analytics data. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the website to function.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. These include:
- Encrypted data transmission via HTTPS on our website
- Access controls limiting data access to authorized personnel only
- Regular review of our data handling and security practices
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Office of the Personal Data Protection Committee (PDPC) within 72 hours and affected individuals without undue delay, as required by the PDPA.
9. Your Rights Under the PDPA
As a data subject under the Thai PDPA, you have the following rights:
- Right of access: to request a copy of personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your data in certain circumstances
- Right to restriction: to request that we limit how we process your data
- Right to data portability: to receive your data in a structured, machine-readable format
- Right to object: to object to processing based on legitimate interest
- Right to withdraw consent: at any time where processing is based on consent
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been infringed.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are directed to business professionals and organizations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us promptly so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. Contact
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our data controller at:
- Email: [email protected]
- Address: Chakphan Co., Ltd., 27/6 Soi Sathorn 11, Sathorn, Bangkok 10120, Thailand
- Phone: +66 2 635 4791